Data & Privacy

Wicket71 Privacy Policy – How We Protect Your Personal Data

At Wicket71, your privacy is not an afterthought — it's built into how the platform works. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written it in plain language so every player in Bangladesh can understand it without needing a law degree.

Last Updated: January 2025
Your Data, Your Rights

Wicket71 never sells your personal data. You have the right to access, correct, and delete the information we hold about you at any time.

Six Ways Wicket71 Protects Your Privacy

The full policy is detailed below. These cards summarise the most important privacy commitments Wicket71 makes to every player.

256-Bit SSL Encryption

Every piece of data transmitted between your device and Wicket71 is protected by 256-bit SSL encryption — the same standard used by major banks. Your login details, payment information, and personal data are never sent in plain text.

We Never Sell Your Data

Wicket71 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account, process transactions, and comply with legal obligations — nothing else.

Minimal Data Collection

Wicket71 only collects the data that is genuinely necessary to run your account and meet our legal obligations. We don't ask for information we don't need, and we don't keep data longer than required.

Strict Internal Access Controls

Your personal data is accessible only to Wicket71 staff who genuinely need it to do their job — such as the payments team verifying a withdrawal or the support team resolving an account issue. Access is logged and audited.

Your Rights Are Real

You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time. These are genuine rights, not just words on a page — contact [email protected] to exercise them.

Compliant Data Practices

Wicket71 operates under an international gaming licence that requires compliance with data protection standards. Our data practices are reviewed regularly to ensure they remain current with applicable regulations and best practices.

1Introduction

Welcome to the Wicket71 Privacy Policy. Wicket71 ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit the Wicket71 website, use our mobile app, or interact with any of our services.

This policy applies to all players registered on Wicket71, including players based in Bangladesh. By creating a Wicket71 account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described within it.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy. If you have any questions about how Wicket71 handles your personal data, contact us at [email protected] before you register.

Plain English Summary: This policy tells you what data we collect, why we need it, and what we do with it. We only collect what we genuinely need, we protect it properly, and we never sell it to anyone.

2Data We Collect

Wicket71 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

  • Full name and date of birth
  • Email address and phone number
  • Residential address
  • Payment method details (bKash, Nagad, or Rocket account numbers registered in your name)
  • Identity verification documents (national ID, passport, or driving licence) when requested
  • Proof of address documents when requested
  • Communications you send to our support team

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on each page, and navigation paths
  • Game activity, including games played, bets placed, and session duration
  • Login timestamps and frequency
  • Cookie and tracking data (see Section 6 for full details)
Data Category Examples Why We Collect It
Identity Data Name, date of birth, ID documents Account verification, age verification, AML compliance
Contact Data Email, phone number, address Account communication, support, transaction alerts
Financial Data Payment method details, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device info, browser type Security monitoring, fraud detection, platform optimisation
Usage Data Games played, bets placed, session times Responsible gaming monitoring, platform improvement

3How We Use Your Data

Wicket71 uses your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The primary ways we use your personal data are:

  • Account management: Creating and maintaining your Wicket71 account, verifying your identity, and managing your account settings and preferences.
  • Transaction processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate records of all financial transactions on your account.
  • Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account issues.
  • Security and fraud prevention: Monitoring account activity for signs of fraud, money laundering, or other prohibited conduct, and taking action where necessary.
  • Legal compliance: Meeting our obligations under anti-money laundering regulations, gaming licence conditions, and other applicable laws.
  • Responsible gaming: Monitoring gameplay patterns to identify players who may be experiencing difficulties and offering appropriate support tools.
  • Platform improvement: Analysing usage data in aggregate to understand how players use the platform and to improve the experience for everyone.
  • Marketing communications: Sending you information about promotions and offers — but only if you have opted in to receive marketing communications. You can opt out at any time.

Important: Wicket71 does not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. If you believe an automated decision has been made incorrectly, contact [email protected].

4Legal Basis for Processing

Wicket71 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contract performance: Processing that is necessary to provide the services you have signed up for — including account management, transaction processing, and customer support.
  • Legal obligation: Processing required to comply with anti-money laundering laws, gaming licence conditions, and other applicable regulations. This includes identity verification and transaction monitoring.
  • Legitimate interests: Processing that is necessary for Wicket71's legitimate business interests, such as fraud prevention, security monitoring, and platform improvement — provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

5Data Sharing

Wicket71 does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

  • Payment processors: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
  • Identity verification providers: When you are required to verify your identity, we may share your documents with a licensed identity verification service. This data is used solely for verification purposes.
  • Fraud prevention services: We may share data with fraud detection and anti-money laundering service providers to protect the platform and its players.
  • Legal authorities: We will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law, or where we believe disclosure is necessary to protect the safety of our players or the public.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of Wicket71's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

Our commitment: Every third party that receives your data from Wicket71 is required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

6Cookies & Tracking

Wicket71 uses cookies and similar tracking technologies to make the platform work properly, to keep your session secure, and to understand how players use the site so we can improve it. Here is a breakdown of the types of cookies we use:

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that your account settings are applied correctly. You cannot opt out of essential cookies without stopping use of the platform.
  • Analytics cookies: These help us understand how players navigate the site — which pages are most visited, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to your personal identity.
  • Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.
  • Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Wicket71 platform. For full details on how to manage cookies in your specific browser, refer to your browser's help documentation.

7Data Retention

Wicket71 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Active account data: Retained for the duration of your account and for a minimum of five years following account closure, as required by anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years following the date of the transaction.
  • Identity verification documents: Retained for a minimum of five years following account closure.
  • Support communications: Retained for three years following the resolution of the relevant issue.
  • Marketing consent records: Retained for as long as you remain opted in, plus three years following opt-out to demonstrate compliance.
  • Technical and usage data: Retained for up to 24 months in identifiable form, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Data Security

Wicket71 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

  • 256-bit SSL encryption on all data transmitted between your device and our servers.
  • Encrypted storage for sensitive data including payment details and identity documents.
  • Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
  • Regular security audits and penetration testing to identify and address vulnerabilities.
  • Two-factor authentication available to all players and required for all staff accounts.
  • Real-time monitoring for unusual account activity, suspicious login attempts, and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Wicket71 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

Your role in security: Data security is a shared responsibility. Keep your Wicket71 password strong and unique, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

9Your Rights

As a Wicket71 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right of Access Request a copy of all personal data Wicket71 holds about you.
Right to Rectification Ask us to correct any inaccurate or incomplete personal data.
Right to Erasure Request deletion of your personal data where it is no longer necessary.
Right to Restriction Ask us to restrict processing of your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain. Where a limitation applies, we will explain the reason clearly in our response.

10Children's Privacy

Wicket71 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Wicket71 or attempt to use any of our services.

If Wicket71 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on Wicket71, please contact us immediately at [email protected].

Wicket71 uses age verification checks during the registration process and reserves the right to request identity documents to confirm a player's age at any time. Players who cannot confirm they are 18 or older will have their accounts suspended pending verification.

11Policy Updates

Wicket71 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. Your continued use of the Wicket71 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically. The most current version is always available at wicket71.casino/privacy-policy.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Wicket71 has handled your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

We take privacy seriously. If you ever feel that Wicket71 has not handled your personal data correctly, please contact us first and give us the opportunity to put things right. We are committed to resolving all privacy concerns promptly and transparently.

Your Privacy Is Protected — Join Wicket71 with Confidence

Register in under two minutes, deposit via bKash or Nagad, and play knowing your personal data is safe. Over 500,000 players in Bangladesh already trust Wicket71.

18+ only. Please play responsibly. Responsible Gaming